Product Concierge
Position Description 

The Product Concierge at Neo Juicery is responsible for providing excellent service to customers visiting the Neo Juicery kiosk. The Product Concierge is the first point of contact for customers visiting our store, and is the main operator of the Neo Juicery kiosk. We can offer flexible working hours for the right person, and can accomodate full-time and part-time work as desired. 

Duties and Responsibilities:

  • Greet customers when they walk in
  • Provide product knowledge to customers on all Neo Juicery products 
  • Take customer orders and process them through Neo Juicery’s order system 
  • Process purchase transactions on Neo Juicery’s Point of Sale system
  • Respond to customer inquiries that come through phone, email and social media 
  • Troubleshoot order issues in a professional manner, as they arise 
  • Create a friendly and welcoming atmosphere for visiting customers 
  • Complete administrative duties, such as email communication, ordering supplies, processing receipts and daily cash-outs, and filing
  • Participate in sales generation activities, such as events, trade shows, cold-calling, and email communication with local partners 
  • Complete daily dusting, floor and window cleaning
  • Snap pictures and videos and post on Neo Juicery’s social media platform(s) 

At Neo Juicery, all of our duties are trainable and easy to grasp, for the right person. We don’t look for direct experience; rather we look for the right fit for our company culture. That is:

  • A commitment to providing quality service to customers, all the time
  • Someone that has a positive attitude, no matter what 
  • A self-starter, eager to learn and highly flexible individual 
  • Someone that thrives in the start-up culture where there are many unknowns 
  • A person with a strong work ethic that is willing to go the extra mile 
  • An aptitude for social media and savviness in sharing stories and moments online 
  • Someone that isn’t afraid of a little number crunching and problem solving
  • Has an interest in healthy living, curious about plant-based eating and juicing, and can promote the brand and products honestly, authentically and with care

Neo Juicery is an equal opportunity employer. We welcome individuals from all walks of life and believe we are stronger as a team for being diverse in who we are. We understand and support that life comes first and work comes second. We welcome applications from individuals with dedicated part-time gigs, side hustles, passion projects and career hobbies. 

Compensation and Perks:

  • A starting wage of $16.00 per hour, with increases every 6 months based on performance 
  • Benefits starting after three months of employment 
  • A 20% discount on all Neo Juicery and Cafe Neo products
  • Free coffee and tea, all day while on duty
  • 5 hours/month of paid time to dedicate to volunteering/community service activities of your choice
  • Opportunities for learning, growing and building a career in the food service/agri-food industry 
  • A friendly and inclusive work environment 

To apply, please send a cover letter outlining the following:

  • Tell us about yourself - what do you do, what are your goals, what interests you in this role. We enjoy meeting and working with people with grand life visions, so don't hold back!
  • Your interest in this position and why you think you would be a good fit
  • Your availability

To apply, please email your cover letter to info@neojuicery.com

To learn more about Neo Juicery, visit our website at www.neojuicery.com

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